ICT Personnel at Domeo Resources International (DRI)

Main Function

• The ICT Personnel is responsible for managing and maintaining the organization’s information and communication technology systems to ensure efficient and secure operations.
• The role involves providing technical support, maintaining hardware and software systems, troubleshooting issues, and ensuring optimal network performance.
• The ICT Personnel must be proactive, detail-oriented, and capable of supporting business operations through a reliable IT infrastructure.

Role Responsibilities
System Administration and Maintenance:

• Install, configure, and maintain computer systems, software, and networks.
• Monitor system performance and ensure systems are running efficiently.
• Perform regular system updates, backups, and security checks.

Technical Support:

• Provide first-level technical support to staff on hardware and software issues.
• Troubleshoot system and network problems, diagnosing and solving faults.
• Respond promptly to IT support requests and ensure minimal downtime.

Network Management:

• Maintain and monitor network infrastructure, including LAN, WAN, and internet connectivity.
• Ensure network security and data protection measures are in place.
• Assist in the setup and maintenance of routers, switches, and firewalls.

Hardware and Software Management:

• Install and maintain computer hardware such as desktops, laptops, printers, and scanners.
• Manage software installations, licensing, and upgrades.
• Ensure proper inventory and tracking of IT equipment.

Data Management and Security:

• Ensure regular data backups and recovery procedures are implemented.
• Maintain confidentiality, integrity, and availability of organizational data.
• Implement cybersecurity measures to protect against threats and breaches.

POS and Business Systems Support:

• Support and maintain POS systems and other business applications.
• Ensure all systems used for operations are functioning effectively.
• Report and escalate system issues when necessary.

Compliance and Documentation:

• Adhere to IT policies, procedures, and best practices.
• Maintain accurate documentation of systems, processes, and troubleshooting activities.
• Support IT audits and compliance checks when required.

Collaboration and Support:

• Work closely with other departments to understand and meet their IT needs.
• Provide training and guidance to staff on basic IT usage and best practices.
• Support digital initiatives and improvements within the organization.

Workplace Organization:

• Ensure all IT equipment is properly organized, secured, and maintained.
• Maintain a clean and safe working environment for IT infrastructure.

Experience/Qualification

• Minimum of OND / HND / B.Sc. in Computer Science, Information Technology, or related field
• 1–3 years of experience in an ICT support or similar role
• Experience in managing networks and IT systems is an advantage
• Basic certification (e.g., CompTIA A+, Network+) is an added advantage
• Hands-on experience with hardware and software troubleshooting

Competencies / Skills:

• Proficiency in computer systems, networking, and troubleshooting
• Knowledge of operating systems (Windows, Linux) and basic server management
• Familiarity with networking concepts (TCP/IP, routers, switches)
• Basic knowledge of cybersecurity principles
• Proficiency in Microsoft Office and common business software
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively

Behavioural Qualities / Other Competences:

• High level of integrity and professionalism
• Strong sense of responsibility and accountability
• Attention to detail and accuracy
• Ability to work independently and within a team
• Proactive and solution-oriented mindset
• Good organizational and time management skills