Process & Performance Auditor at Sun King (Formerly Greenlight Planet)

Reporting to: Process Excellence Leader

The Role

• The Process & Performance Auditor will work within the Process Excellence team globally to reshape critical business processes across the business and the organization as a whole. They will be involved in ensuring existing and new core business processes  have appropriate controls and measurable KPIs.
• In addition they will lead internal audit planning and execution providing insights and data-driven recommendations to the Commercial Team. Ultimately this work should seek to drive increased value for the customer.
• The Process Auditor will join a team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations and Finance

Key Responsibilities
Build an internal process audit capability to preserve and increase value for the business and our customers:

• Independently plan and perform strategic, operational, reporting, and compliance audit and consulting engagements
• Conduct scheduled audits and testing of core infrastructure processes of Greenlight Planet e.g sales process, inventory management
• Recommend, build buy-in for, and sign off on improvements based on audit findings

Performance Measurement & Improvement:

• For processes that do not exist or are not thorough, design robust processes with controls and KPIs that can be used to measure performance
• For existing process, work with leadership to identify leading metrics for their teams and help departments measure performance e.g. after-sales service, customer queries, contractor experience, inventory management

Monitor Implementation & Change in Performance:

• Provide regular reporting on improvement implementation, proactively identifying and addressing risk
• Measure and support the redesign of the product replacement process for EasyBuy Direct from a customer experience point of view (from customer request through to customer product return)
• Reduce costly functional unit returns by 50%
• Improve CSAT score by 25%  
• Design metrics to measure the cost, efficiency, and effectiveness of our sales process.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience
• 3-5 years of work experience in an internal audit role
• 2+ years work experience in performance measurement or operational excellence
• Experience designing/testing/implementing internal controls and reviewing business processes
• CPA/CA/CIA or related experience
• Ability to manage and coordinate multiple project assignments simultaneously in a fast-paced, environment, and delivering on commitments
• Hypothesis & data-driven: You know how to use hypotheses and related strategies e.g. A/B testing, and can interpret this data to make insightful conclusions
• Operationally & Technically curious. Not afraid to dig into the data or process and willing to learn new technical skills. You read and keep yourself up-to-date with latest market technologies e.g. for automations
• Entrepreneurial Mentality: Set your own ambitious targets and smash them (and can prove having done so)
• Stakeholder whisperer: Work effortlessly with stakeholders at all levels of the business.
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Make well designed, structured and insight-driven presentations in a format of your choosing e.g. ppt/slides, BI tool, word etc.
• Values-driven: Driven by the social mission to provide clean energy and employment to rural communities.

Technical Knowledge:

• Ability to generate high-quality insights from data using 1. Excel/Google Sheets and/or 2. Other analytics software (such as Looker, Power BI, Tableau, SAP Analytics, or OBIEE) [this will be tested]
• Understanding of SQL or a scripting language such as Javascript, PHP or Python is highly desirable but not a deal breaker
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.
• The Process & Performance Auditor will be a part of a global Process Excellence team with strong technology, business process and consulting experience, and will benefit from world class professional development opportunities and get unparalleled exposure across a leading solar company that delivers life changing products to customers across Africa and Asia.

Remuneration
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.