POS Development Officer at Pivotage Consulting

Job Description

• The POS Development Officer is responsible for driving the acquisition, deployment, and growth of Point-of-Sale (POS) terminals.
• The role involves identifying potential merchants, onboarding new customers, managing merchant relationships, monitoring POS performance, and achieving assigned business targets.

Key Responsibilities

• Identify and acquire new merchants and business customers for POS services.
• Promote POS products, services, and value-added solutions to prospective customers.
• Onboard and activate merchants in line with company policies and regulatory requirements.
• Build and maintain strong relationships with existing and prospective merchants.
• Monitor POS usage, transaction volumes, and merchant performance.
• Identify inactive terminals and develop strategies to improve utilization.
• Resolve or escalate merchant issues relating to POS terminals and transactions.
• Conduct market research to identify new business opportunities and competitive trends.
• Achieve assigned sales, activation, and transaction targets.
• Prepare regular reports on merchant acquisition, POS deployment, and performance.
• Ensure compliance with company policies, KYC requirements, and relevant regulatory standards.
• Work closely with operations, customer service, and technical teams to resolve merchant concerns.

Requirements

• Bachelor’s degree or equivalent qualification.
• 1–3 years’ experience in sales, business development, fintech, banking, or POS operations.
• Strong communication, negotiation, and relationship-management skills.
• Good knowledge of POS/fintech products and payment solutions.
• Target-driven, proactive, and customer-focused.
• Ability to work independently and in the field.
• Good reporting and basic analytical skills.