Portfolio Manager (CIL Support) at Cecure Intelligence Limited

Role Overview

• We are seeking a Portfolio Manager to be the strategic force driving the CIL Support product portfolio. In this pivotal role, you will strategically manage our products as key business investments, ensuring rigorous alignment with corporate objectives, strong market fit, and aggressive financial targets. You will serve as the central strategic owner and a critical bridge, unifying product teams, corporate leadership, and stakeholders to oversee both the portfolio's operational excellence and its commercial growth.

Key Responsibilities

• Oversee end-to-end service delivery, ensuring compliance with Service Level Agreements (SLAs), quality standards, and operational efficiency.
• Manage the portfolio's Profit & Loss, including tracking and controlling revenue, costs, margins, and overall client account profitability.
• Act as the primary client-facing contact, fostering strong relationships and ensuring service delivery is aligned with client expectations and commercial objectives.
• Proactively monitor portfolio performance, identify operational risks, and capitalize on opportunities to optimize both operational and financial outcomes.
• Coordinate effectively with internal service teams and external vendors to ensure timely resolution of incidents, service requests, and operational issues.
• Plan and manage resource allocation and team schedules to maintain optimal coverage, capacity, and efficiency.
• Drive portfolio-level reporting on operational performance, financial status, and client satisfaction, and lead regular portfolio reviews with leadership and clients.
• Lead and implement continuous improvement initiatives aimed at enhancing service delivery processes, efficiency, and the overall client experience.
• Maintain accurate and comprehensive documentation and knowledge repositories for portfolio services, contracts, and operational procedures.

SKILLS AND EXPERIENCE REQUIRED

• Minimum of 4 years of experience in portfolio management, product management, or a commercial leadership role within a technology-focused organization.
• Proven experience in P&L management, financial planning, and achieving specific revenue, cost, and margin targets for a defined business unit or portfolio.
• Strong background in IT service delivery and operations, with practical experience in ensuring high-level SLA compliance and service availability.
• Exceptional client-facing and communication skills, with demonstrated ability to manage relationships, negotiate, and align service outcomes with commercial goals.
• Experience in operational risk management, including identifying, mitigating, and reducing recurring issues and unplanned disruptions.
• Ability to effectively coordinate, influence, and manage performance across internal operational teams and third-party vendors.
• Capability to generate timely, reliable, and accurate performance reports (operational and financial) for executive and client consumption.
• Experience in leading and implementing process changes and continuous improvement methodologies to drive operational efficiency and enhance client satisfaction.

Education

• Bachelor’s degree in Business Administration, Finance, Marketing, Computer Science, or a related field is typically required.
• A master's degree in a relevant discipline is often highly desirable.
• Must have completed NYSC