Jobs at Cecure Intelligence Limited

Role Overview

• We are seeking a Portfolio Manager to be the strategic force driving the CIL Support product portfolio. In this pivotal role, you will strategically manage our products as key business investments, ensuring rigorous alignment with corporate objectives, strong market fit, and aggressive financial targets. You will serve as the central strategic owner and a critical bridge, unifying product teams, corporate leadership, and stakeholders to oversee both the portfolio's operational excellence and its commercial growth.

Key Responsibilities

• Oversee end-to-end service delivery, ensuring compliance with Service Level Agreements (SLAs), quality standards, and operational efficiency.
• Manage the portfolio's Profit & Loss, including tracking and controlling revenue, costs, margins, and overall client account profitability.
• Act as the primary client-facing contact, fostering strong relationships and ensuring service delivery is aligned with client expectations and commercial objectives.
• Proactively monitor portfolio performance, identify operational risks, and capitalize on opportunities to optimize both operational and financial outcomes.
• Coordinate effectively with internal service teams and external vendors to ensure timely resolution of incidents, service requests, and operational issues.
• Plan and manage resource allocation and team schedules to maintain optimal coverage, capacity, and efficiency.
• Drive portfolio-level reporting on operational performance, financial status, and client satisfaction, and lead regular portfolio reviews with leadership and clients.
• Lead and implement continuous improvement initiatives aimed at enhancing service delivery processes, efficiency, and the overall client experience.
• Maintain accurate and comprehensive documentation and knowledge repositories for portfolio services, contracts, and operational procedures.

SKILLS AND EXPERIENCE REQUIRED

• Minimum of 4 years of experience in portfolio management, product management, or a commercial leadership role within a technology-focused organization.
• Proven experience in P&L management, financial planning, and achieving specific revenue, cost, and margin targets for a defined business unit or portfolio.
• Strong background in IT service delivery and operations, with practical experience in ensuring high-level SLA compliance and service availability.
• Exceptional client-facing and communication skills, with demonstrated ability to manage relationships, negotiate, and align service outcomes with commercial goals.
• Experience in operational risk management, including identifying, mitigating, and reducing recurring issues and unplanned disruptions.
• Ability to effectively coordinate, influence, and manage performance across internal operational teams and third-party vendors.
• Capability to generate timely, reliable, and accurate performance reports (operational and financial) for executive and client consumption.
• Experience in leading and implementing process changes and continuous improvement methodologies to drive operational efficiency and enhance client satisfaction.

Education

• Bachelor’s degree in Business Administration, Finance, Marketing, Computer Science, or a related field is typically required.
• A master's degree in a relevant discipline is often highly desirable.
• Must have completed NYSC

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Role Overview

We are seeking an Account Manager to drive business growth by generating new opportunities, expanding existing accounts, and maintaining a healthy pipeline through proactive engagement. You will manage the full sales cycle, build strong customer relationships, and contribute to both individual and team revenue targets.

Key Responsibilities

• Generate new business opportunities and meet new logo targets
• Expand existing customer accounts with a focus on wallet share and cross-selling
• Manage the full sales cycle: discovery, proposal, negotiation, and closure
• Conduct consistent outbound prospecting and sales activities
• Maintain accurate CRM records and generate Sales Qualified Leads (SQLs)
• Build and nurture strong customer relationships through structured Quarterly Business Reviews (QBRs)
• Collaborate with Presales, Delivery, Finance, and Marketing teams to support deal execution
• Support contract negotiation, documentation, and compliance processes
• Achieve individual revenue targets and contribute to team goals

SKILLS AND EXPERIENCE REQUIRED

• Minimum 5 years of experience as an Account Manager or Sales Executive in technology/OEM/ISV sales
• Proven track record in meeting/exceeding revenue and new logo acquisition targets
• Strong experience managing large, complex sales pipelines with high CRM data integrity
• Expertise in strategic account expansion and B2B sales cycle management
• Excellent communication, negotiation, and proposal development skills
• Proven ability to build long-term, high-value customer relationships
• Proficiency in CRM software and pipeline management

Education

• Bachelor’s degree in Business Administration, Marketing, or a related field
• A master’s degree or relevant professional certifications are an advantage
• Must have completed NYSC

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Role Summary

• The Business Support Engineer (BSE) II serves as a critical escalation point and quality guardian within CIL’s support ecosystem. Operating across diverse arms—including Cloud Platform Operations (CPO), Security Operations (SOC/CSO), and Application Support—this role balances active Service Delivery with strategic Service Design and Assurance. Beyond resolving complex Level 2 technical incidents, the Business Support Engineer II is responsible for maintaining Service Handbooks (Runbooks), driving Service Improvement Plans (SIP), and actively contributing to the CIL Academy through the mentoring of interns and junior staff.

Key Responsibilities

Service Delivery & Incident Management (Level 2)

• Incident Resolution: Handle complex technical escalations from Level 1 support regarding cloud infrastructure, application errors, or security alerts (MDR/SOC).
• Root Cause Analysis: Perform deep-dive troubleshooting to identify the root cause of recurring incidents, ensuring permanent fixes rather than temporary workarounds.
• Specialized Support: Provide targeted support for specific operational arms, such as executing vulnerability scans (CSO), managing firewall rules, or debugging application logs.

Service Design, Assurance & Documentation

• Service Design: Collaborate with the Technical Presales and Engineering teams to assist in designing support models for new client deployments.
• Service Assurance: Monitor service performance against defined SLAs/OLAs, conducting regular health checks to ensure high availability and reliability.
• Service Handbooks (Runbooks): Create, update, and maintain detailed Service Handbooks and Standard Operating Procedures (SOPs) to ensure knowledge is captured and processes are repeatable.

Continuous Improvement (SIP)

• Service Improvement Plans (SIP): Proactively identify bottlenecks or inefficiencies in support workflows and propose actionable improvement plans.
• Automation: Work with the engineering team to automate repetitive maintenance tasks, reducing manual effort and human error.

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a closely related technical field.
• Relevant industry certifications are highly desirable, particularly in areas related to Cloud Platforms
• Must have completed NYSC