Porter at Musada Hotels and Luxury Suites

Job Description

• Greet guests warmly upon arrival and assist with unloading luggage from vehicles.
• Escort guests to their rooms, handle luggage, and explain room features and hotel amenities.
• Respond to guest inquiries and special requests courteously.
• Organize and store luggage securely for early arrivals and late departures.
• Deliver packages, laundry, and room service items to guest rooms.
• Ensure the hotel lobby, entrance, and other public areas are clean and presentable.
• Report maintenance issues or damages to the appropriate department promptly.
• Assist with setting up meeting rooms or event spaces as required.
• Assist guests during emergencies by following hotel protocols.
• Ensure walkways and entrances are clear and hazard-free.
• Assist guests with transportation needs, including calling taxis.
• Address minor guest complaints or refer them to the Guest Relations Officer.
• Provide information about hotel services, local attractions, and directions.

Job Requirements

• Candidates should possess an SSCE / HND / OND / BSc qualification.
• 1-2 years prior experience in a hospitality environment is needed.
• Excellent communication and interpersonal skills.
• Friendly, professional demeanour with a guest-focused attitude.
• Physically fit and able to lift heavy luggage repeatedly.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Knowledge of hotel operations and local attractions is an advantage.
• Due to the nature of the role and operational requirements, this position is open to MALE APPLICANTS ONLY.

Work Environment:

• Fast-paced hotel setting with regular guest interaction.
• Standing for extended periods and lifting/carrying luggage of various weights.