Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from DRO Health has expired
View current and similar jobs using the button below
  • Posted: Apr 4, 2022
    Deadline: Apr 24, 2022
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • DRO Health is a telehealth platform that makes healthcare easy, fast and affordable!
    Read more about this company

     

    Platform Success Manager

    Location: Remote from Lagos

    Experience: 2+ years

    Salary: N100,000

    Key Responsibilities

    • Handle and resolve customer requests and complaints.
    • Onboard practitioners onto the platform after validation of credentials.
    • Follow up with patients on their experiences with the platform.
    • Follow up with practitioners on their experiences with the platform.
    • Assist with scheduling and rescheduling consultations when problems arise.
    • Track completed appointments and collate overall feedback from both patients and doctors.
    • Analyze customer data to improve customer experience.
    • Hold product demonstrations for customers and practitioners.
    • Improve onboarding processes.
    • Maintain our B2C CRM.
    • Evaluate and improve tutorials and other communication infrastructure.
    • Mediate between clients and the organization.
    • Minimize customer churn.
    • Aid in product design and product development.
    • Collaborate cross-functionally with other departments in the company (product, tech, customer success, and more)

    Job Requirements:

    • Highly organized and able to multi-task.
    • Self-driven and proactive nature.
    • Excellent communication and interpersonal skills.
    • Demonstrate leadership qualities.
    • High computer literacy and ability to learn new software.
    • Knowledge of customer success processes.
    • Experience in document creation.
    • Patient and active listener.
    • Passion for service.
    • Healthcare background is a plus

    Benefits

    50% off all services for family and friends

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to DRO Health on drohealth.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at DRO Health Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail