Phone Handler at Excel and Grace Consulting

Job Summary

• A Phone Handler is responsible for managing incoming and outgoing calls, providing excellent customer service, and efficiently handling inquiries and requests.
• This role is crucial in maintaining positive customer relationships and ensuring smooth operations.

Key Responsibilities

• Promptly answer incoming calls, greeting callers professionally and courteously.
• Efficiently handle customer inquiries, complaints, and requests, providing accurate and timely information.
• Troubleshoot customer issues and resolve them effectively, escalating complex issues to appropriate team members.
• Accurately record and update customer information and call logs in relevant systems.
• Make outbound calls as needed, such as follow-up calls, sales calls, or survey calls.
• Transfer calls to the appropriate departments or individuals as necessary.
• Accurately take and deliver messages to the intended recipients.
• Follow established callprocedures and protocols to ensure consistency and efficiency.
• Build and maintain positive relationships with customers through effective communication and problem-solving.
• Handle customer information with confidentiality and adhere to data privacy regulations.
• Manage the business social media page.

Qualifications

• Strong verbal and written communication skills to effectively interact with customers.
• The ability to listen attentively to customer concerns and questions.
• The ability to think critically and find solutions to customer problems.
• The ability to build rapport and maintain positive relationships with customers.
• Proficiency in using computer systems, including customer relationship management (CRM) software.
• Ability to manage social media page
• The ability to accurately record and update information.
• The ability to prioritize tasks and manage time effectively.
• The ability to adapt to changing situations and priorities.
• A positive and can-do attitude.
• Ability to work remotely with little or no supervision.