Phone Collection Agent at Flexi Microfinance Bank (Flexi MFB)

Description

• FLEXI MFB is looking for reliable and self-driven Phone Collection Agents to support its Customer Finance & Recovery operations.
• The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFBecosystem.
• The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Responsibilities

• Proactively contact customers with overdue balances to discuss repayment options and agree on suitable payment terms.
• Meet and exceed monthly recovery targets through effective communication and negotiation.
• Ensure strict adherence to FCCPC guidelines and company compliance policies during all collection activities.
• Accurately document customer conversations, commitments, and repayment arrangements in the internal system.
• Handle customer inquiries and disputes professionally to maintain a positive service experience.
• Secure one-time settlements and structure realistic repayment plans based on customers’ financial situations.

Requirements

• OND / HND / B.Sc in any related discipline.
• Previous experience in phone collections, customer service, telesales, or call-center operations is an added advantage.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage difficult conversations professionally.
• Good data entry and documentation skills.
• Ability to work with targets and meet deadlines.
• High level of integrity and compliance awareness.