Personal Shopper at Graceland Concept

Job Summary

• We are seeking a personal shopper to join our team. As a personal shopper, you will offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations.
• To be successful as a personal shopper, you should be resourceful, energetic, and pay attention to detail. Outstanding Personal Shoppers add value to the buying experience, and are able to resolve any issues to the customer's satisfaction.

Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers with placing orders and making payments via the phone, online, or in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.

Requirements

• High School Diploma.
• Bachelor's Degree in Marketing or an equivalent qualification would be preferable.