People & Culture Officer at FITC

Job Summary

• FITC is seeking to engage a highly experienced, transformative, innovative, and technology-driven People & Culture Officer to support and manage end-to-end Human Resources operations for organizational effectiveness and business impact.
• The ideal candidate will play a key role in driving modern HR practices, workforce effectiveness, employee experience, operational excellence, and culture transformation across the organization.
• This role requires a proactive and execution-driven HR professional with relevant experience within the Financial Services Sector or Health Management Organizations (HMO).

Core Focus Areas & Key Responsibilities
Talent Acquisition & Workforce Planning:

• Coordinate end-to-end recruitment and onboarding processes
• Support workforce planning and talent pipeline management
• Drive timely recruitment closure for critical roles
• Support employer branding and talent engagement initiatives.

Human Resource Process & Workflow Design:

• Support HR process improvement and workflow optimization
• Drive HR operational efficiency and service delivery excellence
• Maintain HR documentation, records, and process compliance
• Support HR automation and digitization initiatives.

HR Policy Development & Compliance:

• Support the review and implementation of HR policies and procedures
• Ensure compliance with organizational policies and Nigerian labour regulations
• Monitor adherence to HR governance and internal controls.

Culture Realignment & Employee Relations:

• Support employee engagement and culture transformation initiatives
• Coordinate employee relations and workplace engagement activities
• Support performance management and growth conversation processes
• Drive initiatives that strengthen employee experience and organizational culture.

HR Dashboard & Reporting:

• Manage HR data, reports, and workforce analytics dashboards
• Support monthly HR reporting and performance tracking
• Maintain accurate employee records and HR metrics.

Requirements
Experience:

• 4–6 years post-NYSC progressive HR experience
• Prior experience within the Financial Services Sector or HMO industry is highly preferred.

Educational Qualification:

• Bachelor’s Degree in Human Resources, Business Administration, Industrial Relations, Psychology, or related discipline
• Relevant HR professional certifications will be an added advantage.

Required Skill Sets:
Person Specification:

• Talent Acquisition & Workforce Planning
• HR Operations Management
• HR Policy & Process Design
• Employee Relations & Culture Management
• HR Analytics & Dashboard Reporting
• HRIS and Digital HR Tools
• Communication & Stakeholder Management
• Microsoft Office Suite proficiency.

The ideal candidate must:

• Be highly professional, proactive, and detail-oriented
• Possess strong interpersonal and stakeholder management skills
• Demonstrate innovation and operational problem-solving capability
• Have strong organizational and coordination skills
• Be execution-focused with high integrity and confidentiality standards
• Reside in Lagos.