PCS Sales and Clinical Applications Specialist at GE - General Electric

Job ID: R3694271

Job Description Summary

• You will be responsible for providing, delivering and co-ordinating formal training and demonstrations (or clinical trial support) on (PCS) for our Anesthesia, Ventilators, Patient Monitors, Maternal and Infant Care and Diagnostic Cardiology equipment.
• You'll also be responsible for customer service activities and ongoing customer support, including on site clinical in-servicing and go-live support.

Responsibilities

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
• Experience required specifically on Anesthesia machines, Ventilators, Patient monitors, Maternal and infant care and diagnostic cardiology equipment.
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives.
• Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met.
• Facilitate team communication and the sharing of best practices.
• Assist with the assimilation of new hires into the organization.
• Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience.
• Energize team and maintain adherence of field processes.

Qualifications / Requirements

• Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios.
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows- 70%-80% travel associated with this role.
• Must be willing to submit to a check of your driving record.
• Ability to communicate effectively using local language.