Packet Core Engineer at MacTay Consulting

Responsibilities:

• Performs Active Alarm/KPI/Fault monitoring of all Packet core nodes including but not limited to: (MME/MPG/DNS/SAPC)
• Perform low-level preventive maintenance
• Trouble Ticket Handling/Management within SLA
• Trigger Escalation matrix where applicable
• Treat out of trend targeted Service KPIs as per agreed ways of working
• Incidents Handover/ Notification via Phone call/Email/WhatsApp
• Attend to Internal/external customer queries to the front office in a Timely Manner
• Preliminary investigation of subscribers’ complaints (General/VIP)
• Perform Access Management for Planned and Routine Network Maintenance
• Perform pre/post checks during Planned activities
• Share Periodic Performance stats reports within timeline and at an agreed frequency
• Generate relevant Network performance reports within the timeline
• Attend to adhoc reports/requests in a timely manner
• Assist in KPI Performance Improvement
• Perform proper Shift Handover
• Ensure compliance to MSTOP processes guiding 1st level Operations (e.g Event/Incident Management)
• Work according to laid down processes and procedures
• Perform any other task as assigned by the Team Lead/Manager

Requirements:

• Education: B.Sc in Computer science or telecommunication Engineering.
• Minimum years of experience: 7+ years in the telecom industry for a similar role.
• Domain: Packet Core native and virtualized systems, Clouds, and IP networks.
• Good understanding of Cloud Native and 5G.
• Experience from work as an Integration Engineer.
• Knowledge of Ericsson Solution, vEPC, EPG, MME, PCRF, SAPC.
• Cisco, Juniper, F5, Fortinet Knowledge
• Experience with Open stack, Kubernetes, and Docker.
• Experience in Scripting and python.
• Sophisticated routing understanding and network security Knowledge