Outlet Manager at Stresert Services Limited

Location:    Abeokuta, Ogun State

Job Summary:    The Outlet Manager will oversee and manage the daily operations of the restaurant

Supervisory Responsibilities

• Hire and train restaurant staff.
• Organize and oversee staff schedules.
• Conducts performance evaluations that are timely and constructive.  
• Handle discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensure customer satisfaction with all aspects of the restaurant and dining experience.
• Handle customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensure compliance with alcoholic beverage regulations.
• Estimate food and beverage costs.
• Manage inventory and purchases of food and supplies.
• Conduct daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluate restaurant equipment for repairs and maintenance; and schedule them for service accordingly.
• Collaborate with chefs/cooks to develop appetizing menus.
• Maintain sales records and track cash receipts.
• Prepare and submit operations reports and other documentation requested by the CEO.
• Performs other duties as assigned. 

Required Skills/Abilities: 

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• University degree, high school diploma or equivalent required.
• Hospitality management qualification/certifications ideal
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program preferred.