Outlet Manager at Hilton Worldwide

Job Number: HOT07KCT
Location: Transcorp Hilton - Maitama, Abuja.
Schedule: Full-time
Shift: Day Job
Job Level: Supervisor/Team Leader
Job: Bars and Restaurants
Brand: Hilton Hotels & Resorts

Description

• To support the Head of Department in the operations in driving business profitability, cost management and ensure exceptional guest experience by efficiently managing assigned outlet.

Responsibilities

• Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction
• To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager
• Ensure departmental service standards are strictly adhered to at all times
• Ensure proper handling of all operating equipment to minimize breakage or loss.
• To be friendly and polite in front of guests at all times.
• Assign and supervise duties to all direct reports.
• To assist in other Food & Beverage areas if and when required.
• Handle guest complaints / comments efficiently and promptly.
• Ensure outlet cleaning schedules are adhered to and identify additional requirements.
• To assist in the service of food & beverage when required.
• Study and learn menu terminology.
• Report for duty on time with clean attire.
• Follow the policies and procedures introduced by the Food & Beverage department
• Train, coach and mentor team members actively to ensure continuous skill improvement.
• Perform periodic scheduled performance reviews with all team members
• Take disciplinary action when required in line with team member conditions of service.
• Balances working hours in accordance with needs of the outlet operations
• To carry out any other reasonable tasks requested by your Manager or HOD.

Requirements

• Minimum of B.Sc or HND certificate. Additional Qualification is an added advantage.
• Minimum 2 years as Assistant Outlet Manager.
• Experience of managing large teams.
• Experience and knowledge with large functions.
• Ability to make Sales Analysis, Staff optimization, Training coordination, Performance Management and Time management.
• Focus on details and costumer care
• Good communication and Leadership skills.
• Record of Good Conduct.
• Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point,
• Excellent grooming and Hotel/brand product knowledge.