Outlet Manager at Hilton Worldwide

Ref No: HOT07A42
Location: Abuja, Federal Capital Territory, Nigeria
Category: Hotel

Job Description

• Directs and administers sales of beverages in restaurants, lounge and banquets.

What Will I Be Doing?

• Hire, train, supervise, direct, coach, counsel, and evaluate staff in all beverage operations in the Hotel.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Assign and instruct Beverage staff in details of work.
• Observe performance and encourage improvement where necessary.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees.
• Interact with sales department personnel and restaurant staff as needed for guest service purposes.
• Field customer complaints by conducting thorough research of the situation in order to choose the most effective solutions.
• Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
• Develop and implement basic operating standards for Beverage service in compliance with federal, state, local and Hilton's own practices. (e.g. Employee Alcohol Awareness Training and Compliance)
• Maximize restaurant department profitability; implement effective controls of food, beverage, and labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
• Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancement measures.
• Maintain established inventory by ordering all liquor and supplies in accordance with business needs.

What Are We Looking For?

• Minimum of B.Sc and HND certificate. Additional Qualification is an added advantage
• Minimum of 5 years working experience as an Assistant Head Waiter or Head Waiter and 3 years Assistant outlet manager.
• Experience of managing large teams.
• Experience and knowledge with large functions.
• Good communication skills, leadership and Anticipation skills
• Record of Good Conduct
• Ability to use basic computer applications i.e. Microsoft Office Word and excel, Power point and serve as Outlet Manager.
• Excellent grooming and Hotel/brand product knowledge.
• Should fully meet expectation in your PDR.
• You are required to attach your CV and Application letter.