Outlet Manager (Fast Food) at Allen Professional Services

Our client, a Fast Foods Restaurant Chain based in Owerri, Imo state, is recruiting to fill the position.

Summary

• The Outlet Manager oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company’s policies and procedures to provide the most satisfactory services to customers.

Key roles and responsibilities

• Direct and oversee daily outlet operations to ensure efficiency, quality, and consistency in service delivery.
• Plan, delegate, and monitor daily tasks and responsibilities for outlet staff to optimize productivity.
• Implement and uphold company policies, procedures, and operational standards.
• Develop and execute operational strategies to maintain high quality, hygiene, and customer service benchmarks.
• Formulate and implement marketing initiatives to drive sales growth and profitability.
• Ensure the outlet environment is clean, safe, and compliant with health and safety regulations.
• Gather and evaluate customer feedback to recommend and implement service and operational improvements.
• Coordinate staff recruitment, onboarding, and ongoing training to build a skilled and motivated team.
• Facilitate regular team meetings to communicate updates, address challenges, and align objectives.
• Identify, analyze, and resolve operational issues promptly and effectively.
• Plan and manage special events and promotional activities to increase customer engagement and revenue.
• Handle customer inquiries and complaints professionally to ensure high levels of satisfaction.
• Develop and manage cost-effective operational plans to meet outlet performance targets.
• Oversee cash handling, financial reconciliation, and preparation of accurate expense and revenue reports.

Qualifications

• Bachelor’s Degree in Food Science & Technology, Catering, or a related discipline.
• Minimum of five (5) years of relevant experience in a food services organization.
• Extensive knowledge of food products, preparation standards, and service excellence.
• Strong background in logistics management, business operations, and financial oversight.
• Proven managerial expertise with a demonstrated ability to achieve targets and drive operational efficiencies.
• Excellent command of English, with outstanding verbal and written communication skills.