Order Progressor at Uni-Medical Healthcare Ltd Nigeria

The Order Progressor is responsible for managing the entire order cycle, ensuring that customer orders are processed, tracked, and delivered on time. The role requires effective coordination with internal teams and external partners to maintain customer satisfaction and operational efficiency.    

Key Responsibilities (but not limited to):    

Order Management:

• Process and confirm customer orders accurately and promptly.
• Verify product availability and delivery timelines.
• Communicate with customers to provide order updates and resolve inquiries.

Tracking and Monitoring:

• Monitor the progress of orders through the supply chain.
• Coordinate with vendors, suppliers, and logistics partners to ensure timely dispatch and delivery.
• Address any delays or disruptions proactively and escalate issues where necessary.

Documentation and Reporting:

• Maintain accurate and up-to-date records of orders, invoices, and delivery details.
• Generate regular reports on order status and performance metrics for management.

Customer Communication:

• Act as the primary contact for customers regarding order progress and delivery.
• Provide timely and accurate responses to queries or complaints.

Collaboration and Coordination:

• Work closely with the inventory, procurement, and sales teams to ensure seamless order fulfilment.
• Identify and implement process improvements to enhance order accuracy and delivery efficiency.

Key Competencies    

• Strong leadership skills
• Decision making
• Excellent oral and written communication 
• Good analytical and organizational skills
• Numeric competencies
• Strong attention to details

Skills, Education and Experience Required:

Attributes    

Essential    

• Educational Qualifications    Bachelor’s degree in Business Administration, Logistics, or a related field.    
• Experience    Minimum of 2-4 years of experience in order processing or supply chain operations.    

Skills, ability & knowledge

• Proficiency in order management systems and ERP software.
• Excellent organizational and multitasking skills.
• Strong communication and problem-solving abilities.
• High attention to detail and commitment to accuracy.