Oracle Analyst at DAI

Job Code: 5916
Department: MIS
Work Location: Serbia
Hiring entity: DAI Global LLC Representative Office in Belgrade or Regional Corporate Office
Reports to: Director, MIS 

Function of the Position

• This position will provide ‘techno-functional’ production support for the HMG and EU business units. The primary focus will be daily EBS 12.1.3 post production support with a secondary focus on Oracle Cloud support.

Duties and Responsibilities

• Oracle EBS 12.1.3 production support
• Provide day to day application and technical support to business end-users to troubleshoot issues encountered in Oracle.
• Primary focus will be troubleshooting/supporting EBS 12.1.3 issues.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Coordinate with hosting and support partners to log and resolve issues.
• Log and track Oracle Service Requests (SRs) as necessary.
• Develop functional and technical design documents to include detailed data mapping documentation, unit testing, and migration documents.
• Responsible for unit and integration testing of development work.
• Troubleshoot, Oracle reports (both seeded and custom) alerts, workflows, extensions, and personalizations.
• Oracle Cloud application development.
• Additional duties may be assigned depending on evolving business needs.

General Qualifications  

• Bachelor’s Degree and 5 years of functional Oracle experience or 3 years of functional Oracle experience and a Masters Degree. 
• Candidates must be available to support / work in the GMT timezone.
• Ability to research, troubleshoot and support complex system customizations.  
• SQL skills are mandatory (familiar with tools such as TOAD, SQL Developer desired).
• Two years of experience in a customer support role.   
• A ‘customer service’ mentality with the confidence to lead by example. 
• Must be able to maintain a high degree of professional integrity and a positive ‘can-do’ approach.  
• Excellent written and verbal communication.  
• Work effectively within a team and display good communication skills.
• Organized and self-motivated.
• Equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Experience with automation and simplification of tasks.
• Experience with Oracle Cloud Financials and Projects.
• Technical knowledge of Oracle EBS 12.1.3, specifically in the Financial modules (GL, AP, AR, FA, CM, iExpense, Procurement, and iProcurement).
• Experience in Oracle Projects Costing & Billing module is ideal.
• One or more years of experience with Oracle Cloud (Financials and Projects).