Operations Support Manager at Alpha Mead Group

We are currently in search of a competent and smart individual to assume the role of an Operations Support Manager where s/he will be saddled with the responsibility of providing and coordinating key operations support services across the FM projects portfolio.

Role Summary

The objective of this role is to drive operational excellence, assurance of quality in service delivery, CMMS integrity, project performance, capability management, process compliance, and standards. S/he will act as an interface with other departments on the documentation of operational standards for site teams and ensure compliance with standard operating procedures as well as provide support maintenance unit in critical equipment data and report tracking.

Unit: Central Operations

Direct Subordinates: Interface & Support Officer, Operations Support Officer, and Trainees

Reports to: Head, Central Operations

Responsibilities

• Ensure integrity of the company's CMMS and assume responsibility for supporting various departments and business units on proper system use and configuration to meet internal and client objectives.
• Provide support to the system users for all systems-related questions, support issues, and requirements.
• Coordinate operations department scorecard data collection and analysis
• Ensure utilization and configuration of all projects of CMMS
• Plan and coordinate Management Facility Inspections (MFIs) and monthly operations department meetings
• Monitor and track PPM compliance across all project sites
• Plan, develop and support project/site mobilization and/or demobilization
•  Plan, review, and coordinate site team deployments and re-deployments
• Responsible for maintaining operations document control and management function.
• Drive and coordinate capability management strategies and plans for AMF operations in collaboration with respective SMEs and HR Planning and coordinating operation and site inductions for new operations staff.
• Work with the Human Resource Business Partner in developing capability development programs for the FM site team to improve operational excellence
• Prepare monthly operations support and capability management reports, including an operations summary of completed and planned operations activity.
• Improve business functionality to align with core business objectives.
• Perform other responsibilities as may be assigned by the Head of Central Operations Unit

Qualifications

• First degree in Estate Management, Engineering, or any related course of study
• Minimum of 5 years of experience in a similar capacity
• Ideal candidate must have a background in Facility Management
• Good Knowledge of CMMS
• Knowledge of basic accounting and finance principles
• Well-versed in technical/engineering operations and facilities management best practices

Core Required Skills

• Customer/Support Service Orientation
• Excellent Communication Skills
• Excellent Time Management Skills
• Good reporting and administrative skills
• Good people management and interpersonal skills