Operations Support – Backend Officer at Hazon Holdings

About the Role

• We are hiring an Operations Support – Backend Officer to ensure smooth daily operations of the CiCOServe platform.
• You will handle backend transaction issues, support reconciliation, maintain accurate records, and liaise with banks, service providers, and internal teams to resolve escalations quickly.

Key Responsibilities

• Monitor and support daily backend operations for CiCOServe.
• Investigate and resolve transaction discrepancies and exceptions.
• Provide backend data support for settlement, reconciliation, and reporting.
• Liaise with service providers, banks, and internal teams for issue resolution.
• Prepare and review operational performance reports.

Requirements

• Bachelor’s Degree in Business, Finance, IT, or related field.
• 2 - 4 years’ experience in operations support (fintech, banking, or payments preferred).
• Strong problem-solving, analytical, and multitasking skills.
• Proficiency in Microsoft Excel and data management tools.