Operations Supervisor at Excel and Grace Consulting

Job Summary

• The Operations Supervisor will oversee the daily operations of the pastry shop to ensure smooth coordination of production, customer service, inventory management, staff supervision, hygiene compliance, and operational efficiency.
• The ideal candidate must be highly organized, proactive, and capable of managing people and processes effectively in a fast-paced food business environment.

Key Responsibilities

• Supervise daily pastry shop operations and ensure smooth workflow across all units.
• Monitor production activities to ensure timely preparation and delivery of products.
• Coordinate staff schedules, attendance, and operational assignments.
• Ensure excellent customer service and prompt resolution of customer complaints.
• Monitor stock levels, inventory usage, and coordinate procurement needs.
• Ensure compliance with food safety, hygiene, and operational standards.
• Track operational performance and provide regular reports to management.
• Ensure efficient use of operational resources to minimize waste and improve productivity.
• Support management in implementing operational policies and process improvements.
• Monitor product quality and consistency across all production activities.
• Assist with staff training, supervision, and performance monitoring.
• Ensure the shop environment remains clean, organized, and customer-friendly.

Requirements

• Bachelor’s Degree or HND in Business Administration, Management, Hospitality, or related field.
• 3–5 years experience in operations management, preferably in food production, hospitality, bakery, or retail business.
• Strong leadership and team management skills.
• Good problem-solving and decision-making ability.
• Excellent organizational and communication skills.
• Ability to work under pressure and manage multiple responsibilities.
• Proficiency in Microsoft Office and reporting tools is an advantage.

Key Competencies:

• Leadership and supervision
• Operational efficiency
• Inventory management
• Customer service management
• Attention to detail
• Time management
• Accountability and professionalism

Salary
N200,000 Monthly.