Operations Officer at Elvaridah

Job Duties/ Responsibilities/ Accountabilities

• Our client is looking for an operation officer who has experience in the cleaning services Industry to:

Supervise Cleaning Staff:

• Manage and oversee the work schedules of cleaning staff.
• Provide guidance and direction to the cleaning team to ensure efficient operations.
• Conduct regular performance evaluations and provide constructive feedback to employees.
• Train and onboard new cleaning staff members.
• Foster a positive and collaborative work environment among the cleaning team.

Client Relationship Management:

• Develop and maintain strong relationships with clients.
• Conduct regular site visits to ensure service quality and client satisfaction.
• Address any client concerns or complaints promptly and effectively.
• Collaborate with clients to understand their specific cleaning needs and tailor services accordingly.
• Identify opportunities for service expansion and upselling to existing clients.

Operational Efficiency:

• Optimize cleaning schedules and routes to maximize efficiency and productivity.
• Monitor and control inventory levels of cleaning supplies and equipment.
• Coordinate with suppliers to ensure timely delivery of cleaning materials.
• Implement and maintain quality control measures to uphold service standards.
• Identify and implement process improvements to enhance operational efficiency.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations and company policies.
• Conduct regular safety inspections and train employees on safe work practices.
• Manage the proper handling and disposal of cleaning chemicals and hazardous waste.
• Investigate and report any incidents or accidents, implementing corrective actions as needed.

Reporting and Documentation:

• Maintain accurate records of cleaning activities, staff attendance, and client communications.
• Prepare regular reports on operational performance, including productivity and quality metrics.
• Analyze data and identify trends to make data-driven decisions for process improvements.
• Assist in budget preparation and monitor expenses related to cleaning operations.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with 2 - 3 years work experience.

Key Components:

• Strong leadership and supervisory skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills for effective client and employee interaction.
• Knowledge of cleaning techniques, equipment, and industry best practices.
• Familiarity with health and safety regulations and compliance requirements.
• Strong organizational and time management skills to handle multiple priorities.
• Proficiency in using computer software and systems for scheduling, reporting, and communication.
• Be able to diagnose problems quickly and have foresight into potential issues
• Acute understanding of resource allocation
• Adept problem solver and decision maker
• Detail-oriented
• Diligent and proactive.
• Respectful of deadlines