Operations Officer at Boecker®

Job Responsibilities

• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation
• Ensure effective appointment scheduling with customers, team dispatching and execution of pest management services.
• Prepare daily schedules for on-site technicians and ensure treatment is executed as per work schedule.
• Handle customer’s complaints and resolve them within 48hours
• Generate and submit report and submit to Operations Manager
• Handle the client’s data accurately and timely on the company’s CRM
• Review submitted treatment reports and take action where necessary.
• Perform courtesy calls and visits to client’s site
• Schedule yearly pest control treatment and follow up with their execution

Job Requirements

• Bsc in Microbiology, Environmental Sciences or any science related course
• 3 -4 years of experience relating with customers and managing a team
• Must have the ability to lead and effectively manage a team
• Proficient in the use of Microsoft Office
• Must have good communication skills