Operations Manager at Raphael Group

Role Overview

• We are looking for a highly competent, proactive, and results-driven Operations Manager to lead and oversee daily production operations from planning to final delivery.
• The ideal candidate will be responsible for ensuring production targets are met efficiently, cost-effectively, and on schedule while maintaining high standards of quality, performance, and accountability.
• A strong leader with excellent operational judgment, problem-solving ability, and hands-on experience managing people, processes, timelines, and output in a fast-paced environment.

Key Responsibilities

• Oversee end-to-end production activities to ensure smooth daily operations.
• Develop, manage, and execute production schedules based on business priorities and deadlines.
• Ensure production targets, turnaround times, and service levels are consistently achieved.
• Monitor workflow, identify bottlenecks, and implement immediate corrective actions.
• Maintain continuity of operations with minimal downtime or disruption.
• Lead, supervise, and coordinate production staff to ensure productivity and accountability.
• Assign tasks, set clear expectations, and monitor daily performance.
• Conduct regular check-ins, coaching, and performance reviews.
• Build a high-performance culture focused on discipline, ownership, and continuous improvement.
• Support hiring, onboarding, and training of new production team members when required.
• Ensure all output meets approved quality standards, specifications, and client expectations.
• Implement and maintain quality control procedures across all stages of production.
• Address quality issues promptly and drive preventive solutions.
• Ensure compliance with internal policies, operational procedures, and safety standards.
• Analyze workflows, productivity trends, and production data to improve efficiency.
• Introduce systems, tools, and best practices that enhance output and reduce waste.
• Optimize resource allocation including manpower, tools, and materials.
• Drive continuous improvement initiatives across the production function.
• Prepare accurate daily, weekly, and monthly production reports.
• Collaborate effectively with cross-functional teams to ensure seamless execution.

Requirements

• Bachelor’s Degree in Management, Engineering, Business Administration, Industrial Management, or related field is an advantage.
• Relevant practical experience may be considered in place of formal education.
• 2-5 years experience as a Production Manager, Operations Manager, or similar leadership role.
• Proven experience managing teams, workflows, deadlines, and performance targets.
• Strong track record of improving operational efficiency and delivering measurable results.

Must Have:

• Strong leadership and people management skills.
• Excellent planning, organization, and execution ability.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and meet deadlines.
• High attention to detail and quality control mindset.
• Strong analytical and reporting skills.
• Excellent verbal and written communication skills.
• Proficiency with spreadsheets, reporting tools, and production management systems.
• Self-management, discipline, and accountability in a remote work environment.
• Experience working with US-based teams or managing remote teams (added advantage).

Work Requirements:

CompareBenefits Plans

• Reliable and functional laptop or PC
• Stable internet connection and consistent power supply.
• Quiet, professional workspace suitable for remote work.