Operations Manager at Pivotage Consulting

Pivotage Consulting - Our client, in the hospitality sector (A Restaurant) in Victoria Island that specializes in delivering high quality dishes to customers, is currently looking to hire an Operations Manager to lead all aspects of its business.

ICE/111/OM

Location: Victoria Island

SUMMARY/OBJECTIVE

The operations manager will be responsible for maintaining the restaurant’s revenue, profitability and quality menu, maintain high production, productivity, quality, and customer-service standards, Coordinating daily restaurant management operations as well as  ensure efficient restaurant operation.

JOB RESPONSIBILITIES

• Supervising all restaurant activities and ensuring compliance to all company standards, to increase all sales of labor costs and prepare various reports accurately and within timeframe.
• Organizing and supervising shifts for restaurant operations, assisting to resolve all complaints and maintaining food quality at all times.
• Estimating future needs for goods, kitchen utensils and cleaning products. Prepare estimate of all food and beverage costs.
• Coordinating with corporate staff and assisting to purchase all required supplies, place required orders for all distributors and ensuring timely response to all complaints.
• Regularly reviewing product quality and researching new vendors
• Performing orientation and providing training to all new employees on restaurant processes and determining appropriate feedback from employees.
• Promoting the brand in the local community through word-of-mouth and restaurant events
• Recommending ways to reach a broader audience.
• Maintaining optimal level of sanitary procedures for all food handling, maintaining neat and clean kitchen area. Maintaining cleanliness at all times
• Ensuring optimal quality of all food preparation and ensuring compliance to all standards.
• Performing regular interviews with all employees, providing training to all employees and maintaining all work regulation according to required policies and procedures.
• Appraising staff performance and providing feedback to improve productivity.
• Maintaining knowledge of all food and beverage trends and ultimately ensuring our restaurant runs smoothly and customers have a pleasant dining experiences.

JOB REQUIREMENTS 

• BSc degree in Business Administration; hospitality management, culinary schooling or a relevant field of study.
• Minimum of 4 years work experience as an Operations Manager in a restaurant.
• PRINCE2 Professional Certification is an added advantage.
• Management skills and experience in both front and back end operations.
• Strong leadership, motivational and people skills.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Can work under pressure and has extensive expertise in managing others.
• Possess a friendly demeanor, highly motivated, determined, and decisive despite any external pressures