Operations Manager at Mshel Homes Ltd

The Operations Manager at Mshel Homes Limited will oversee the operational functions of the real estate business, ensuring seamless execution across all projects. As an expert in process optimization and operations management, this role is pivotal in driving efficiency, resource optimization, and customer satisfaction. The Operations Manager will also oversee the logistics team, housekeeping team, and other administrative teams under the operations department.

Key Responsibilities:

• Develop and execute operational strategies aligned with Mshel Homes' business objectives.
• Identify opportunities for growth, process improvement, and cost reduction to enhance overall efficiency.
• Act as the organization's expert in process optimization, designing and implementing efficient workflows for real estate development, sales, property management, and customer service.
• Leverage methodologies such as Lean or Six Sigma to streamline operations and reduce waste.
• Oversee the operations department, ensuring seamless coordination between logistics, housekeeping, and administrative teams.
• Implement best practices in operations management to achieve departmental and organizational goals.
• Lead, train, and evaluate the performance of the logistics team, housekeeping team, and other administrative teams.
• Foster a culture of excellence, accountability, and continuous improvement within the operations department.
• Oversee the effective allocation of resources, including workforce, materials, and equipment, to ensure optimal performance across all teams.
• Monitor resource utilization and implement cost-saving measures where applicable.
• Supervise the logistics team, ensuring the efficient movement of materials, equipment, and other resources.
• Develop and maintain strong vendor relationships to guarantee timely delivery of supplies.
• Oversee the housekeeping team to maintain clean, organized, and well-maintained facilities.
• Ensure compliance with health and safety standards within all operational areas.
• Develop and monitor key performance indicators (KPIs) for all teams under the operations department.
• Analyze performance data and take corrective actions to achieve departmental objectives.
• Work closely with sales and customer service teams to address operational challenges and improve customer satisfaction.
• Implement solutions to enhance the overall customer experience.
• Introduce and utilize advanced real estate management software and tools to enhance operational efficiency and data management.
• Stay updated on technology trends relevant to operations and real estate.
• Perform other duties as assigned

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field. A Master’s degree is highly desirable.
• Experience: At least 5 years of experience in operations management, process optimization, and leading cross-functional teams. Experience in real estate operations is an added advantage.
• Skills:
  • Expertise in process optimization and operations management methodologies such as Lean or Six Sigma.
  • Strong leadership and organizational capabilities.
  • Proficiency in logistics, housekeeping, and administrative team coordination.
  • Excellent project management, problem-solving, and negotiation skills.
  • In-depth knowledge of real estate laws, regulations, and industry best practices.
  • Advanced proficiency in relevant software applications (e.g., property management systems, ERP tools).

Key Competencies:

• Process Optimization
• Strategic Thinking and Planning
• Leadership and Team Management
• Financial Acumen
• Attention to Detail
• Customer-Centric Mindset