Operations Manager at Kaplo Africa

Job Summary

• The Operations Manager will oversee the daily activities of the travel company, ensuring efficient service delivery, customer satisfaction, and smooth coordination of travel operations.
• The role involves managing bookings, coordinating with partners, optimizing processes, and leading the operations team.

Responsibilities

• Oversee and manage daily travel operations, including ticketing, tour packages, and logistics.
• Ensure seamless coordination between travel agents, vendors, and clients.
• Monitor customer service delivery and resolve operational issues promptly.
• Develop and implement efficient workflows to improve service quality and efficiency.
• Ensure compliance with industry regulations and company policies.
• Track and analyze operational performance, identifying areas for improvement.
• Manage and mentor operations staff to enhance productivity.
• Collaborate with marketing and sales teams to support business growth.

Requirements

• BSc/HND in Business Administration, Hospitality, Tourism, or a related field.
• 3 - 5 years of experience in travel, tourism, or operations management.
• Strong leadership and organizational skills.
• Knowledge of travel booking systems and industry trends.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.