Operations Manager at Joefelin Resources

Job Description

• Department Oversight: Manage and coordinate daily workflows across the front desk, housekeeping, food and beverage, maintenance, and banquet services.
• Guest Experience: Ensure high satisfaction standards from check-in to check-out, handling escalated guest complaints and special requests.
• Staff Management: Handle recruitment, training, shift scheduling, daily briefings, and performance evaluations for department teams.
• Financial & Budget Control: Monitor daily operational expenses, manage inventory control, track key performance indicators (KPIs), and assist in budget preparation.
• Compliance & Safety: Ensure the property complies with local health, fire safety, and legal regulations