Operations Manager (Hotel) at eRecruiter Nigeria

Our client is a fast growing company with short-stay apartments and cafe outlets. They currently have an opening for an Operations Manager.

Core Responsibilities

• Ensuring maximum occupancy in the rooms by supporting the development and execution on marketing efforts
• Ensuring rooms are maintained to pre set high standards
• Managing room cleaners and ensuring rooms are cleaned thoroughly each time
• Ensuring maximum guest satisfaction
• Managing all the online booking and distribution channels - responding to enquiries, closing lead, managing the central calender to minimise over bookings etc
• Staying abreast of competition and developments in the marketplace and reporting to management
• Using the management systems to run the business.
• Preparing reports for management
• Developing the brand and the business beyond simply offering rooms, and finding ways to create additional value for guests
• Discovering and proposing partnerships which will be beneficial to the business and our guests

Requirements

• B.Sc /HND/OND in Business Administration or relevant field.
• Must have atleast 2-3 years experience in hotel management or with similar role.
• Must have great leadership skills
• Excellent communication and interpersonal skills
• Excellent management , negotiation and planning skills
• Must have great ability for attention to details
• Must have the ability to drive business profitability