Operations Manager at Hospitality Groundworks

Job Description

• A hospitality management company in Victoria Island is looking for an operations manager to oversee the daily operations of the hospitality team at a mixed use property ensuring that revenue and guests-residents satisfaction targets are achieved.

Responsibilities

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals
• Provide effective leadership to the management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed property and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Participate in corporate activities and meetings as requested.
• Assist in the administration of succession planning.
• Participate and maintain active community relations.
• Attend industry meetings and participates in industry organizations.

Skills & Experience

• A Bachelor's Degree or Masters in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel/ Short let / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role.