Job Opportunities at Hospitality Groundworks

Job Description

• A hospitality management company in Victoria Island is looking for an operations manager to oversee the daily operations of the hospitality team at a mixed use property ensuring that revenue and guests-residents satisfaction targets are achieved.

Responsibilities

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable budgets and other short and long term hotel strategic goals
• Provide effective leadership to the management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed property and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the property and company
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Participate in corporate activities and meetings as requested.
• Assist in the administration of succession planning.
• Participate and maintain active community relations.
• Attend industry meetings and participates in industry organizations.

Skills & Experience

• A Bachelor's Degree or Masters in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel/ Short let / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role.

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Job Description

• The business analyst will report to the CEO and support the ancillary team, operations team with ad hoc and standard reporting dashboards.
• The analyst will also complete various analysis as well as provide performance trends and insights. In addition, the analyst will assist with driving ancillary initiatives and identifying/measuring KPIs.

Responsibilities

• Develop and manage ancillary reporting including dashboards, monthly performance updates, trend analysis, and initiative tracking.
• Gather reporting/dashboard requirements from various stakeholders and deliver desired output
• Evaluate data and report findings for accuracy, completeness, intent, and scope, etc.
• Work cross-functionally (Operations, Business Intelligence, Finance, Fleet, etc.) to obtain and validate information
• Assist with finding new product revenue and cost saving opportunities
• Support various ancillary initiatives from both a performance and project management perspective
• Work with other operations team members on reporting/analytics/insight requests
• Identify and create new ways to visualizing data and showing performance trends
• Handle various ad hoc requests including ones from senior management
• Maintain fees and surcharge pricing in counter system
• Support the operational excellence team in terms of providing analytics/insights relating to process improvement opportunities
• Assist with determining new metrics to evaluate business/product performance.

Skills & Experience

• Bachelor's Degree in Business Management, Economics, or related field
• Minimum of two years experience in similar role within hospitality
• Experience with Teradata/writing queries in SQL
• Proficient in MS Office suite of tools
• Drive results through teamwork
• Strong written and verbal communication
• Strategic and analytical mindset
• Ability to complete tasks accurately and meet deadlines
• Experience supporting initiatives/project management preferred
• Experience working cross functionally
• Product/rental business experience preferred
• Highly organized and strong attention to detail.

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Job Description

• The ideal candidate will be responsible for a range of activities which will assist this organization's leadership. In this position, you should feel comfortable coordinating calendar appointments, managing communications, and planning events, as necessary.

Responsibilities

• Managing diaries and organising meetings and appointments. As a PA you will control access to the manager/executive.
• Booking and arranging travel, transport and accommodation.
• Organising events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Typing, compiling and preparing reports, presentations and correspondent.

Qualifications

• OND / HND / BSc
• Ability to handle multiple tasks
• Strong interpersonal skills
• Tech-savvy and experience with word processing and email programs
• Active listening and good communication skills
• Proactive approach to problem-solving
• Ability to multitask
• Strong time-management and organization skills.