Operations Manager at FMR AGENCY

Job Overview

• We are seeking a highly experienced Operations Manager to oversee and optimize hospitality operations. The ideal candidate will have a strong background in hospitality management, business development, and operational efficiency.

Key Responsibilities

Operations Management

• Develop and implement operational policies, SOPs, and service standards to ensure seamless execution.
• Oversee staff recruitment, training, and onboarding, ensuring high service quality.
• Monitor and enhance guest experience, service flow, and back-office efficiency.
• Ensure compliance with hospitality regulations and industry best practices.
• Conduct post-opening performance assessments and recommend operational improvements.

Business & Stakeholder Management

• Collaborate with hospitality investors, property owners, and clients to align operational goals with business objectives.
• Work closely with internal teams to optimize profitability and efficiency.
• Identify new business opportunities, partnerships, and growth strategies.
• Maintain strong relationships with suppliers, vendors, and contractors to ensure cost-effective and high-quality operations.

Candidate Profile & Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 5 years of experience in hospitality operations, business development, or related roles.
• Proven expertise in hotel, restaurant, lounge, or serviced apartment operations.
• Strong leadership, problem-solving, and decision-making skills.
• Ability to manage budgets, timelines, and multi-location operations.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Office, hospitality management software, and reporting tools.