Operations Manager at ECLAT HR Consulting

Responsibilities

The ideal candidate will (but is not limited to):

• Oversee daily administrative to ensure smooth workflow and coordinated service delivery.
• Supervise and manage front-desk operations, including member registrations, inquiries, bookings, and guest support.
• Prepare staff schedules, manage attendance, and evaluate performance to maintain high service standards.
• Develop, update, and enforce administrative policies, SOPs, and operational guidelines.
• Coordinate with maintenance teams to ensure facilities, equipment, and amenities are clean, functional, and safe.
• Monitor stock levels and manage procurement of supplies, materials, and service contracts.
• Assist in budget planning, expense tracking, and financial reporting to support cost-effective operations.
• Maintain accurate administrative records, reports, compliance logs, and documentation for audits.
• Oversee membership systems, payment processing, renewals, and customer data management.
• Handle escalated customer concerns and service-related issues promptly and professionally.
• Support planning, scheduling, and execution of recreational programs, activities, and events.
• Ensure compliance with health, safety, facility standards, and hospitality regulations.
• Conduct regular facility inspections to identify maintenance needs, safety risks, or operational gaps.
• Coordinate emergency procedures, incident reporting, and safety protocol implementation.
• Monitor and coach administrative staff to improve service quality and operational performance.
• Collaborate with marketing and customer service teams to enhance member engagement and program participation.
• Prepare administrative summaries, operational updates, and financial reports for the Operations Manager.
• Identify operational inefficiencies and recommend process improvements to enhance overall center performance.

Requirement

• A Bachelor’s degree in Business Administration, Hospitality Management, Recreation Management, or related field.
• A minimum of 7 years of progressive experience in administrative or operations management, preferably in a recreational, hospitality, or tourism facility.
• Advanced proficiency in MS Office, scheduling tools, and membership or facility management systems.
• Strong understanding of facility operations, customer service standards, and recreational program coordination.

Required Competencies:

• Efficient coordination of administrative and facility operations.
• High customer satisfaction and timely resolution of escalated issues.
• Accurate, timely reporting and documentation management.
• Well-maintained facilities with minimal operational disruptions.
• Effective staff management and performance improvement.
• Compliance with SOPs, safety regulations, and facility standards.
• Timely procurement and cost control.
• Successful execution of recreational programs and activities.
• Positive feedback from management, staff, and guests.