Operations Manager at Distritech Distribution Limited

Job Objective / Purpose of Job

• Responsible for playing a critical role in the strategic leadership and operational oversight of the company.
• Drives operational excellence, optimizing business processes, and providing team leader to achieve the Business revenue targets and goals.

Job Duties / Functional Responsibilities / Accountabilities
Operational Management:

• Oversee day-to-day operations of the company, ensuring efficiency and effectiveness across all departments.
• Develop and implement operational strategies, policies, and procedures to enhance productivity and profitability.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and drive continuous improvement initiatives.
• Manage supply chain and logistics to ensure timely delivery of products and services.
• Estanblish a standardised approach for reporting and performance management across all departments

Strategic Planning:

• Collaborate with the executive team to develop and implement the company’s strategic plan.
• Contribute to long-term business planning and strategic decision-making.
• Identify and evaluate new business opportunities, potential acquisitions, and strategic partnerships.
• Lead initiatives to improve operational efficiency and drive innovation within the company.

Financial Management:

• Oversee budgeting, forecasting, and financial planning processes for operations.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Ensure cost-effective operations and maximize profitability through efficient resource allocation and cost control measures.
• Drive the monthly performance reviews in the absence of the GMD

Team leadership and Development:

• Foster a culture of high performance, collaboration, and continuous improvement within the operations teams.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Promote a positive work environment that aligns with the company’s values and mission.

Strategic Partnerships and Negotiations:

• Negotiate and manage relationships with OEMs, suppliers, vendors, financial institutions, and other external partners.
• Participate in key decisions as a member of the executive management team.
• Provide strategic data-based insights and recommendations to support business development activities.

Compliance and Governance:

• Ensure that the company operates within the legal and regulatory framework, maintaining high standards of corporate governance.
• Ensure all operating activities are conducted in adherence to company policies and processes

Other Duties

• Ensure that the board is kept abreast of all major activities or decisions that impact the company as a whole.
• Other responsibilities may be laid down by the GMD or as determined by the board.

Key Performance Indicators / Performance Goals:

• Sales Revenue: Achieve 50% growth in revenue compared to the previous year.
• New Business Development: Secure at least 10 new key accounts within the fiscal year.
• Market Share: Increase market share by 5% in key markets.
• New Markets: Successfully enter and establish a presence in new markets or regions.
• Partnerships: Establish new strategic partnerships that contribute to revenue growth.
• Customer Retention Rate: Achieve a customer retention rate of 50% or higher.
• Cost Reduction: Achieve a targeted reduction in operational costs by at least 10% within the fiscal year.
• Process Improvement: Implement and document at least 3 process improvements per quarter.
• Resource Utilization: Increase resource utilization rates by 20%.
• Output Per Employee: Increase productivity per employee through process improvements and better resource allocation.

Job Specifications
Education Qualification:

• Bachelor’s Degree in Business Administration, Management, Sales, or a related field;

Professional Qualification:

• MBA or equivalent advanced degree preferred.

Experience:

• Proven experience of 15+ years in commercial sales and operations management within the trading industry or a related field.

Key Competencies Requirements
Functional / Technical:

• Deep understanding of the business landscape, industry trends, and market dynamics.
• In-depth understanding of the company’s products or services and their competitive advantages.
• Knowledge of industry trends, competitor activities, and market demands.
• Excellent strategic planning, problem-solving, and decision-making abilities to develop and implement long-term business strategies aligned with company goals.
• Ability to analyze market trends, identify opportunities, and define target markets.
• Proficiency in developing and implementing comprehensive sales plans and strategies.
• Skills in forecasting sales revenues and setting realistic targets.
• Expertise in identifying, targeting, and acquiring new clients and business opportunities.
• Strong relationship-building skills to maintain and grow key customer accounts.
• Ability to negotiate contracts, pricing, and terms to maximize profitability.
• Knowledge of sales processes, from lead generation to closing deals.
• Ability to analyze sales data, generate insights, and make data-driven decisions.
• Proficiency in designing and improving business processes for efficiency and effectiveness.
• Demonstrated ability to develop and execute sales strategies that drive revenue growth and market expansion.
• Understanding of supply chain processes, including procurement, logistics, and inventory management.
• Expertise in setting performance goals, conducting evaluations, and implementing improvement plans.
• Ability to identify, assess, and mitigate operational risks.
• Proficiency in leveraging technology to enhance operational efficiency and drive innovation for process optimization, increased sales performance and customer engagement.
• Experience in managing large-scale projects, including planning, execution, and monitoring.
• Ability to establish and enforce governance frameworks and policies.

Behavioural:

• A natural leader and a self-starter
• High level of integrity, confidentiality and professionalism.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Effectively manages time and resources, prioritizes tasks, and ensures deadlines are met.
• Initiative and the confidence to start things from scratch, improving processes and suggesting innovations
• Adjusts to changing priorities and handles multiple tasks simultaneously in a dynamic work environment.

Leadership:

• Strong leadership skills with a track record of managing cross-functional teams to align strategies and achieve organizational success.
• Ability to inspire and lead diverse teams towards achieving common goals while managing project timelines and budgets.
• Expertise in managing organizational change and driving transformation initiatives.
• Excellent communication skills to articulate sales strategies and objectives.
• Strategic Vision with the ability to align financial strategies with overall business objectives, providing insights and recommendations to the executive team.
• Ability to driving long-term financial sustainability and growth.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Effective delegation and team empowerment.
• Supporting team members and contributing to a collaborative work environment.