Operations Manager at Crisppearl Limited

Detailed Job Description

• The Operations Manager reports to the Chief Executive Officer of the company.
• He oversees the overall development and growth of the fast-food business.
• He ensures that all the strategic objectives, marketing and sales plans, operations plans are all delivered as planned.
• He coordinates the activities of the entire outlets of the company.
• He supervises a set of Outlet Managers to ensure that all outlet operations are run smoothly in line with the company’s objectives.

Key Roles and Responsibilities

• Establish and implement business development and growth plans.
• Establish and implement operations plans for all outlets.
• Establish and implement Standard Operating Procedures (SOP) to guide all activities in all outlets.
• Establish and implement standard supply chain policies and procedures in line with leading practices.
• Establish and monitor performance criteria and targets for all outlets.
• Develop and manage customer relationship management systems.
• Establish monitoring systems for the use of company’s resources including human resources, facilities, infrastructure, relationships, and partnerships.
• Oversee and ensure full adherence to agreed recipe, menu/meal plans.
• Conduct regular site visits and spot checks to all outlets to monitor and ensure full compliance with defined food safety, cleanliness and hygiene policies and procedures.
• Ensure the timely and cost-effective procurement and distribution of materials and equipment/tools between the central store and all outlets.
• Oversee the preparation, implementation, and monitoring of annual budgets.
• Oversee the development and maintenance of business control systems.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of ten (10) years relevant work experience of which at least five (5) years must have been at a senior management level in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Strong experience working with business owners and company directors.
• Fluency in English is essential, with superior oral and written communication skills.