Operations Manager at Control Risks

Description

To drive the CSC operations business with a focus on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.

Operational Management

• Management of West African based client engagement and associated business development
• Management of Protective Services and Embedded Consultant Services and client requirements across West Africa on a day-to-day basis.
• In conjunction with Business Operations team, ensuring that project administration and project financial recording is of the highest standard
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
• Ensure all projects are being delivered on time and in budget
• Identify and implement operations management processes
• Lead on the West Africa journey management and protective security service lines, pushing for the highest standards of delivery in these areas.
• Ensure that embedded consultants are effectively supported by Control Risks
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region
• Developing successful client relationships
• Creation and management of sales leads

Requirements

Essential:

• At least 3 years experience delivering operational risk management
• Deep knowledge of Nigeria and wider regional affairs
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
• Strong data management and IT skills, with professional experience and ability in Excel..
• Excellent report writing skills
• Experience in successfully managing client / consultant relationships
• Highly developed communication skills

Preferred:

• Demonstrated experience in the delivery of high-quality bid writing and authoring proposals for new business.
• French language skills