Operations Manager at Bridgemead Consulting

Job Summary

• As the Operations Manager, you will play a critical role in ensuring seamless clinic operations, driving process improvements, and upholding a client-centric environment. 
• You would be a strategic problem-solver who thrives in a fast-paced, multi-functional environment and can effectively lead cross-functional teams.

Key Responsibilities

• Develop and implement operational policies and procedures to enhance clinic performance and service delivery, whilst overseeing the daily operations of the clinic to ensure smooth and efficient functioning across departments
• Manage clinic accounting processes, including invoicing, payments, payroll, and expense tracking and ensure accurate financial reporting and compliance with applicable regulations
• Manage employee engagement processes and foster a positive work environment that promotes staff development and retention
• Track and manage inventory levels for clinical supplies, products, and equipment and ensure timely replenishment of inventory while minimizing waste and stock-outs.
• Lead efforts to provide exceptional customer service that exceeds client expectations, implementing processes for handling client feedback, concerns, and complaints with a focus on timely resolution
• Ensure strict adherence to medical and safety protocols, regulations, and industry best practices. Conduct routine inspections to maintain a safe and compliant clinic environment.
• Analyze operational data and prepare performance reports for leadership, providing insights and recommendations to improve clinic operations, efficiency, and profitability

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Operations Management, or a related field (MBA is a plus)
• Minimum of 5 years of experience in operations management.
• Strong financial acumen with experience in budgeting, accounting, and financial reporting
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in digital marketing and social media platforms.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Proficiency in using business management software and tools (e.g., HRIS, accounting software).