Operations Manager at Bolt

We are looking for an Operations Manager to join Bolt's Food Delivery team. You will be responsible for discovering and driving performance improvements across the Partners Operations and Courier Operations organization in the country. Focusing on the operational performance, strategy, and growth for the market.

We expect you to be a genuine and proactive team player as you will need to embrace ambiguity at scale and approach business challenges in a data-driven and structured manner. It is key to have great attention to detail and the ability to manage multiple projects and stakeholders at once, with strong prioritization skills.

Your daily adventures will include:

• Team Management. You’ll manage all the Partner Operations and Courier Operations teams in the market and coordinate with other departments to make our operation more efficient.
• Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant and courier performance, delivering the best customer experience by optimising every aspect of our operations.
• Stakeholders management. You will closely work with the HQ team (Sales, Operations, Product, Marketing) and other local Operations teams to resolve the most challenging issues in partner and courier performance.
• Own key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be responsible for finding the best solutions to improve overall performance and deploy them in the market!
• Performance Management. Own key performance management metrics (efficiency, productivity, timing) for all partner operations and courier operations teams in the market.
• Scale and improve workflows. You will review current performance management processes & SOPs and will define new workflows that are more scalable and will boost efficiency of local teams.
• Training & Knowledge Sharing. Train and constantly share best practices with your teams, especially along performance management tools such as Looker, Tableau, Mixpanel, QGIS, Salesforce, and others that will improve your team’s productivity.

We are looking for:

• Bachelor/Master’s degree in Business Administration, Operations Management or related field.
• 5+ years of previous relevant experience in operations, logistics operations, consultancy, strategy or high-growth technology startups.
• At least 2 years of experience managing teams.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are social. You can easily network with people of all backgrounds.
• You are organised. You deliver stuff on time & handle stress well.
• Excellent communication & written skills in English.
• You will get extra credits for:
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
• Experience in product launches or running a business.