Operations Manager at Alan & Grant

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day operational activities of the BENSÀLAMODE LTD, ensuring efficient workflow, excellent customer service, and timely delivery of products.
• The role involves coordinating production processes, managing customer interactions, supervising staff activities, and maintaining accurate operational and financial records.

 Key Responsibilities

Customer Service and Relationship Management:

• Attend to customers upon arrival and ensure a professional and welcoming experience.
• Take and document accurate notes during customer measurements and consultations.
• Communicate effectively with customers to provide updates, receive feedback, and clarify requirements.
• Notify customers promptly regarding order completion and delivery status.
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention.

Production and Workflow Coordination

• Assign and distribute tailoring jobs efficiently to tailors based on workload and expertise.
• Prepare and document measurements clearly for production use.
• Monitor production timelines to ensure timely completion of all orders.
• Track and manage delays in finished products, ensuring proper documentation and communication.
• Collate and maintain weekly records of jobs completed by each tailor.
• Engage, coordinate, and supervise external contractors and vendors as required to support operational needs. This includes, but is not limited to, specialized service providers such as carpenters, plumbers, electricians, technicians, and logistics partners. Ensure quality of work, adherence to timelines, and compliance with company standards.

. Logistics and Delivery Management

• Coordinate dispatch activities and attend to dispatch riders upon arrival.
• Oversee the packaging and delivery of finished products to customers.
• Manage shipment of items through logistics providers such as DHL for out-of-town and international deliveries.
• Ensure accurate delivery documentation and tracking.

Inventory and Asset Control

• Take custody of customers’ fabrics and ensure proper labeling, storage, and tracking.
• Maintain accountability for all materials received and issued for production.
• Ensure proper handling and safeguarding of company and customer assets. 

Financial and Administrative Management

• Manage petty cash disbursement for daily operational activities.
• Maintain accurate records of all cash expenses, balances, and usage.
• Provide periodic reports on cash utilization and operational expenses.

Operations Monitoring and Reporting

• Supervise and monitor daily business activities to ensure efficiency and compliance with company standards.
• Identify operational challenges and recommend improvements.
• Maintain proper documentation and reporting systems for operational activities

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably within the fashion or retail industry.
• Strong ability to supervise diverse teams and manage external vendors or contractors.
• Excellent interpersonal skills for professional customer consultation and relationship management.
• Knowledge of dispatch coordination and international shipping documentation.
• Competency in managing petty cash and maintaining accurate financial documentation.
• High attention to detail in record-keeping, from measurement notes to inventory tracking.