Operations Lead at truQ

About the Role

• As Operations Lead, you will be the backbone of truQ’s day-to-day activities, ensuring every delivery, integration, and partnership runs smoothly. You’ll build and scale the processes that power logistics execution, finance operations, customer satisfaction, customer success, and service delivery across Nigeria.
• This is a hands-on role for someone who thrives in structured chaos, excels at building systems, and can translate vision into seamless execution. You’ll work closely with the CEO and cross-functional teams in product, finance, and growth to ensure we scale efficiently without losing quality.

What to Expect

Within Days:

• Understand truQ’s current ops model across user onboarding, trip management, and customer service.
• Review our fleet partners’ performance data and key operations workflows.
• Define key KPIs across trip fulfillment, fleet performance, and service quality.

Within Weeks:

• Optimize onboarding, training, and daily fleet engagement processes.
• Streamline fleet verification and compliance to reduce friction.
• Improve trip fulfillment rates by closing operational bottlenecks.
• Create a performance management system to monitor and reward high-performing drivers.
• Support expansion logistics into new Nigerian cities.

Within Months:

• Build and lead a distributed team of fleet support reps and regional ops agents.
• Own service quality across all regions — delivery timeliness, issue resolution, and fleet availability.
• Collaborate with product and growth teams to digitize and scale critical ops functions.
• Roll out key support tools and communication protocols to boost partner retention.
• Enable partners to earn more and operate more efficiently through better planning, data, and support.

About You

• Process-Oriented: You’re a systems thinker who can build scalable operations with structured SOPs and KPIs.
• Logistics-Savvy: You've led or contributed to field ops in transport, mobility, logistics, or supply-chain environments.
• Execution-Focused: You thrive in fast-paced environments and get things done — even with imperfect information.
• Team Builder: You're great at managing people and coaching performance, especially field or distributed teams.
• Data-Informed: You're comfortable using metrics, dashboards, and tools like Google Sheets, Trello, Notion, and CRM platforms to drive decisions.

Compensation & Perks

• Competitive salary + performance-based incentives
• Equity (for high-performers with growth potential)
• Travel support for out-of-state roles
• Access to wellness, health, and upskilling benefits