Operations Executive at Soft Alliance & Resources Limited

Job Summary

• The Operations Executive will be responsible for overseeing daily operations, managing resources, and driving efficient service delivery. A strong focus on stakeholder management is required to foster productive relationships with government agencies, partners, vendors, and other key stakeholders. The role involves high-level coordination, strategic execution, and ensuring smooth operational processes in alignment with organizational objectives.

Key Responsibilities

Operational Management & Execution

• Oversee and coordinate daily operations to ensure efficiency and effectiveness.
• Supervise and support teams to achieve departmental and organizational objectives.
• Monitor key performance indicators (KPIs) to assess effectiveness and identify improvement areas.
• Report directly to the Operations Manager, providing updates on operational performance and challenges.

Stakeholder Engagement & Relationship Management

• Act as the primary liaison between the organization internal teams and government agencies, vendors, and partners.
• Foster collaboration and maintain strong relationships with key stakeholders to ensure alignment with organizational initiatives.
• Engage with stakeholders to drive operational efficiency.
• Manage external partnerships, ensuring that service providers meet performance expectations.
• Facilitate smooth interactions between internal teams and external stakeholders.

Resource & Financial Management

• Oversee the allocation of financial, human, and material resources to achieve operational goals.
• Ensure cost-effective solutions while maintaining service quality.

Team Leadership & Development

• Manage and oversee staff, ensuring productivity and adherence to performance expectations.
• Conduct training programs for partners and other stakeholders to enhance collaboration and service delivery.
• Support a culture of continuous improvement and efficiency.

Essential Skills

• Stakeholder Engagement & Relationship Management – Strong ability to interact with government agencies, vendors, and industry leaders.
• Strategic Execution & Decision-Making – Ability to drive operational strategies effectively.
• Leadership & Team Management – Strong ability to manage and motivate teams for optimal productivity.
• Financial & Budget Management – Proficiency in resource planning and cost management.
• Problem-Solving & Analytical Thinking – Ability to assess challenges and implement solutions efficiently.
• Excellent Communication – Strong verbal and written communication skills for engaging stakeholders.

Qualifications

• Interpersonal Skills and Communication skills
• Experience in Operations Management
• Analytical Skills
• Strong problem-solving abilities
• Excellent organizational skills
• Bachelor’s degree in Public Administration, Business Administration, Political Science, or a related field.
• Previous experience in a similar role is a plus
• Knowledge of the Information Technology industry is beneficial
• Minimum 3–5 years of experience in operations management or related field, preferably in the public sector.
• Demonstrated experience in stakeholder management and relationship building.