Operations Coordinator at Law and Visas

Responsibilities

• Manage the firm's day-to-day operations to ensure efficient service delivery.
• Supervise and coordinate the activities of the sales, visa application, and administrative teams.
• Monitor staff performance, attendance, productivity, and compliance with company policies.
• Ensure enquiries and client applications are handled promptly and professionally.
• Track sales performance and work closely with the sales team to achieve monthly targets.
• Conduct regular team meetings and provide coaching, guidance, and performance feedback.
• Develop and improve operational processes to increase efficiency and service quality.
• Resolve operational issues, client complaints, and internal escalations promptly.
• Monitor client files to ensure applications are progressing within agreed timelines.
• Produce operational and sales reports for management.
• Ensure compliance with company procedures, quality standards, and data protection requirements.
• Coordinate staff schedules, workload allocation, and departmental priorities.
• Assist with recruitment, onboarding, and training of new employees.
• Work closely with senior management to implement business improvement initiatives and achieve organisational goals.

Requirements

• Bachelor's Degree in Business Administration, Management, Marketing, or a related discipline.
• Minimum of 5 years' experience in operations management, office management, team leadership, customer service, or a similar role.
• Previous experience managing teams in a professional services, travel, immigration, legal, or consulting environment is an advantage.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Excellent customer service and conflict resolution skills.
• Ability to analyse reports and monitor operational performance.
• Good knowledge of Microsoft Office applications and CRM systems.
• High level of professionalism, integrity, attention to detail, and accountability.

What We Offer

• Salary: N300,000 - N350,000 / Month (depending on experience).
• Performance-based bonuses.
• Opportunity to work with one of Nigeria's leading immigration and legal consultancy firms.
• Professional development and career progression opportunities.
• Supportive, collaborative, and high-performance work environment.
• Ongoing training and leadership development.