Operations Analyst - Graduate Trainee at The Place

We are looking for an Operations Analyst to join our team and help improve operational efficiency across our organization. 

Responsibilities include reviewing current policies and operating procedures, identifying issues, collect (customer feedback, sales histories, market research etc) and analyze data from different sources, provide recommendations and implement improvement initiatives.

Ultimately, you will work with different stakeholders to provide ways our organization can improve efficiency and reach our goals in less time.

Qualifications

KEY JOB RESPONSIBILITIES

General Central Operations

• Review, analyze and act on key negative customer and compliance audit feedback. This may result in update to our strategic tasks list/structure, update to detailed process (including equipment handling policies)/training materials, and creation/update of a project
• Collaborate with the PD team to review and agree best approach for performing new or existing processes.

Technology/Tools/Equipment/Utensils Standardization

• Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance operational efficiency.
• Analyze data to determine ideal equipment/tools/utensil requirement for all kitchens.

Risk-based Compliance Audit Visit

• Develop and be updating branch kitchen audit/ visit plan based on ongoing risk rating
• Visit branches to detect and address kitchen issues, standardize and check for compliance to defined processes: equipment, staffing.  Update location score and communicate findings to appropriate people.
• Recommend appropriate post-visit action and drive implementation

Training and Development

• Train experienced Production Operations Staff to mentor new branch staff.
• Oversee the documentation and implementation of training materials and help track staff progress.
• Develop training guide for experienced staff to prepare them for milestone leadership roles
• Analyze manning requirement and document approach for branch operations.

Projects

• Develop and implement cost control strategies.
• Review and agree proposed drawings for the kitchens and follow up with the Projects team on implementation
• Drive the centralization or zonalization of complex (labour intensive, time-consuming) tasks to the Central Production Units
• Support new outlet setup by agreeing staffing needs (based on menu), kitchen equipment requirements/layout and liaising with relevant department for execution.
• Document policies to address resource wastages at RKs. Policy may cover production planning, input material management, energy conservation (gas and electricity)

Requirement and Skills

• Must be Male
• BSc degree with a minimum of a second-class upper rating in any discipline ─ business administration, management, Applied sciences (engineering/technology, food sciences), Pure sciences (biology, biochemistry) or relatable field are preferable.
• Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
• Exceptional verbal and written communication skills
• A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination and personal commitment.
• Strong attention to detail
• Must be able to work with minimal supervision
• Good interpersonal skills to work with different management levels
• Strong business acumen
• Must not be more than 26 years old.