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  • Posted: May 18, 2022
    Deadline: May 22, 2022
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  • TLScontact is a pioneering company specialising in providing customer relationship management within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leader in omnichannel customer experience management.
    Read more about this company

     

    Operations Agent- LOS

    Responsibilities

    • Provide client service excellence to applicant: receive applicants and answer their enquires
    • Querying and ensuring applicants provide all required documents as stipulated in the checklist
    • Offer Added Value Services (AVS) services to applicants
    • Confer with applicants (by telephone or fact to face) to provide information about applications
    • Advice on applicable fees and/or Added Value Services (AVS), collect deposits or payments, or arrange for billing
    • Audit and ensure all required documents are filled
    • Obtain and examine all relevant information/documents presented by applicants
    • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
    • Escalate the quality control error to Operations Supervisor

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitmentssa@tlscontact.com using the position as subject of email.

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