Online Store Manager / E-commerce Manager at HRbreakoutRoom

Industry: Retail

Job Summary

• The Online Store Manager / E-commerce Manager grows the e-commerce business. You will be responsible for improving the customer experience, managing the customer order fulfilment, maintaining the technology and marketing plans.

Responsibilities

• Processing orders through the online shop including contacting customers if required.
• Packing orders- including printing address labels and invoices.
• Stock take- ensuring we keep detailed records of what we have available and ensuring the online shop is up to date with this.
• Ordering new stock- checking trends and past orders to understand best time to order new stock.
• Dealing with any customer enquiries related to products.
• Supporting with the processing of documenting expenses and
• Drive e-commerce sales performance and monitor changes in website traffic or increases in sales
• Optimize paid advertising campaigns using SEO and other tools and help manage online marketing presence
• Creating frameworks that transform our social media sites into highly profitable platforms.
• Develop new service operations and identify potential partnerships.
• Examine service quality and customer satisfaction.
• Examine the new market trends and business opportunities in the global and local landscape.

Requirements and Qualifications

• Bachelor's Degree or equivalent in Marketing, Business, Communications, or related field.
• Strong knowledge of online commerce is preferred.
• 2+ years of experience in related fields.
• Thorough understanding and the ability to navigate social media platforms.
• Ability to multitask and work well under limited supervision.
• Experience using web analytics and optimization tools.
• Great communication skills.

Salary
N200,000 -N250,000 / Month.