Online Moderator at Mobile Sport Limited

Job Summary: Key Responsibilities:

• Monitor and moderate live chat sessions in real-time.
• Identify, flag, and remove inappropriate or harmful content.
• Delete negative comments that violate brand guidelines.
• Enforce community rules and address inappropriate user behavior.
• Assist users with technical issues and troubleshoot concerns.
• Collaborate with Customer Service (CS), Operations (OP), and Technical teams to resolve content-related issues.
• Escalate complex or sensitive cases to higher management or specialized teams.
• Provide feedback and suggestions to improve moderation processes.
• Help maintain a positive and safe online environment for all users.

Qualifications & Skills:

• Education: High school diploma or equivalent (higher education is a plus).
• Communication: Strong written and verbal communication skills.
• Independence & Teamwork: Ability to work independently and collaboratively.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel).
• Experience: Prior experience in content moderation or community management is preferred but not required.

Salary & Compensation: