Online Customer Care Representative at Denyz Global

Job Description:

As a Hybrid Customer Care Representative, you will play a vital role in ensuring the satisfaction of our customers both online and in-store. Your responsibilities will include:

1. Online Customer Support:

   • Engaging with customers via chat platforms to address inquiries, resolve issues, and provide product recommendations.
   • Demonstrating excellent communication skills to convey product information effectively and facilitate sales.
   • Handling customer complaints and ensuring timely resolution to maintain customer satisfaction.

2. In-Store Stock Management:

   • Visiting the store once or twice a week to update stock levels and ensure proper inventory management.
   • Assisting with administrative duties such as organizing merchandise, processing shipments, and maintaining a clean and organized store environment.
   • Collaborating with store staff to ensure accurate stock levels and efficient operations.

3. Sales Coordination:

   • Working closely with the sales team to coordinate efforts and maximize sales opportunities.
   • Tracking and reporting on sales metrics, including conversion rates and customer feedback.
   • Contributing to the development of sales strategies and initiatives to drive revenue growth.

Requirements:

• Excellent communication skills, both verbal and written.
• Proven experience in customer service and sales coordination.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in using chat platforms and basic computer skills.
• Flexibility to work on a shift basis, including weekends and evenings.
• Willingness to visit the store once or twice a week for stock updates and administrative duties.

Benefits:

• Competitive salary with bonuses based on sales conversion.
• Opportunity for career advancement and growth within the company.
• Training and development programs to enhance skills and knowledge.
• A supportive and collaborative work environment focused on teamwork and excellence.

Join our team at DENYZ EYEWEAR and become part of a dynamic and rewarding work environment where your contributions make a difference. Apply now to embark on a fulfilling career in customer care and sales coordination!