Onboarding / Implementation Agent at ICS Outsourcing

Job Purpose

• Drive seamless onboarding of retail customers onto Monie book POS, ensuring quick adoption, strong engagement, and long-term success within the first 30–60 days.

Key Responsibilities

• Lead end-to-end customer onboarding from signup to full product adoption.
• Configure Monie book POS to fit customer operations.
• Deliver engaging training sessions to drive user confidence and usage.
• Monitor adoption metrics and proactively support at-risk customers.
• Build strong customer relationships and provide timely issue resolution.
• Document onboarding progress and ensure smooth handover to Account Managers.
• Share customer feedback to improve product and onboarding experience.

Requirements

• 2–4 years experience in onboarding, customer success, or implementation (SaaS / POS preferred).
• Strong communication, training, and problem-solving skills.
• Customer-first mindset with high attention to detail.
• Ability to manage multiple onboarding projects simultaneously.
• Tech-savvy and adaptable.