Officer, Loyalty & Partnerships at Stanbic IBTC

To engage partners to discuss loyalty propositions and agree on partnerships with Stanbic IBTC for loyalty and reward programmes. To set expected outcomes from each loyalty programme and track execution to ensure the objectives are realized. To work closely with marketing to ensure the loyalty programmes receive adequate promotions as to drive expected benefits.

Job Responsibilities

• Design loyalty program benefits and offers that lead to new customer acquisition, retention and ongoing engagement.
• Ensure compliance to all standards and applicable controls within the digital channels team with zero audit exceptions.
• Develop marketing and merchandising strategies to build awareness and sales of the loyalty and gift card program through all channels.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple product channels and customer touch points arising from the loyalty programmes.
• Manage key vendor relationships and quarterly business reviews.

Qualifications

• First Degree

Experience

• 5 - 7 years' experience in Digital Channels, Marketing, Loyalty Product design and implementation
• 1 - 2 years' general banking experience

Behavioural Competencies:

• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Team Working

Technical Competencies:

• Active Listening
• Call Reporting
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication